Sam Walton Quotes

Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

If you don’t listen to your customers, someone else will.

Focus on something the customer wants, and then deliver it.

I had to pick myself up and get on with it, do it all over again, only even better this time.

Individuals don’t win in business, teams do.

We let folks know we’re interested in them and that they’re vital to us. cause they are.

All that hullabaloo about somebody’s net worth is just stupid, and it’s made my life a lot more complex and difficult.

The key to success is to get out into the store and listen to what the associates have to say.

One person seeking glory doesn’t accomplish very much.

I learned early on that one of the secrets of campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I would always look ahead and speak to the person coming toward me. If I knew them I would call them by name, but even if I didn’t I would still speak to them.

The way management treats their associates is exactly how the associates will then treat the customers.

You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you’re too inefficient.

There’s absolutely no limit to what plain, ordinary, working people can accomplish if they’re given the opportunity and encouragement to do their best.